Your digital brand 101 — identity as journalist

People don’t buy what you do, they buy why you’re doing it.

acts of journalism
When your brand and your purpose are aligned, you have passion working to your advantage, pulling you forward and drawing others to you.

Getting started on your brand
If you haven’t  established a strong Web presence yet, it’s a great time to get started.  So many tools are available now to make it easy to establish your digital brand and identity.  In addition, there’s a community of  helpful people on the Web to assist. The biggest challenges these days for building your digital brand and identity as a journalist is doing the work upfront to identify your brand attributes — the kind of journalism you want to be known for, your beat and niche as well as the audience for your niche.

Your brand is about what the audience thinks. Writes Nick Bilton in his book, “I live in the future & here’s how it works”

“It’s an editors job to reduce what a readers brain has to wrestle with.”

That’s the work of your brand. It’s a short cut to the identity that you are co-creating with your audience.

A cautionary tale
Andrew Sullivan is an early blogger, a former New Republic editor – who started his blog, the Dish in 2000. Because his brand as a political commentator had earned him a following at an existing platform, The New Republic, Sullivan’s persona was solidly established when the Dish was hosted by TIME, The Atlantic and finally, The Daily Beast.

Continue reading Your digital brand 101 — identity as journalist

Prezi – Your digital brand as a journalist 101

screen one

Here’s a link to the Prezi.

Here’s the transcript.
Your digital brand as a journalist: Showcase your strengths, find your niche to stand out online authentically

I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.

Maya Angelou

That is really what a brand is about – how you make people feel. In real life and online, your brand is how people feel about you.

Steve Jobs hated the word “branding” but his brand as a creative perfectionist was iconic . The brand he created, Apple, continues to reflect his core attributes – smart, creative, genius .

To get started
Develop  one word or a phrase —  enthusiastic, passionate, energetic, confident — to express the best of who you are. Express that in all you do and say online and Continue reading Prezi – Your digital brand as a journalist 101

How My Mission Became Finding a New Funding Model for Digital News

For nearly two decades, my passion has been reducing noise, increasing credible sources of information and adding value to our professional and community lives through digital newsrooms.

Here’s how I found that mission.

I left business journalism in the 90s to go into Chicago city government — my reasoning was mission-based: why write about good government when I could have a role in creating it? But it’s not surprising that mission turned out to be more complex than I’d anticipated.

After serving in the offices of Mayor Richard M. Daley and CPS CEO Paul Vallas, I left public service with a hard-won understanding of the difficulties of culture change — and a front-row view of how the rapid shrinkage of newspaper newsrooms was already undermining the public’s access to vital information.

Along the way, through several projects I had worked on – including establishing the Children First Fund: the Chicago Public Schools Foundation – I had also developed a top-level perspective on philanthropy, the way foundations operate and how they carry out their commitments to their missions and social change. And I was deeply passionate about developing new tools on the Web.

That path led me into mission-based community engagement and development, and it left me genuinely uncertain whether journalists were cut out for the non-profit world and its relentless cycles of fundraising.

That question was weighing heavily when the Sun-Times laid me off in 2008. For years I had worked with web entrepreneurs and mission-based businesses and nonprofits to build the social web. My journalism background seemed a good fit for the crusade to save it.

When I learned about the L3C — an investment vehicle designed to encourage foundations to make program-related investments in mission-based businesses — I connected the dots between news and mission and found a cause I could fully get behind. I plugged into a colleague running HuffPost Chicago, who gave me a column, then a far scarcer platform than it sounds today.

I began writing about what I called the L3C Newsroom and regularly delivering information on this and other emerging ideas to foundation executives and others working in the digital newsroom space. I built a robust social media presence on the topic of emerging business models for news and was among the first journalists on LinkedIn to actively work that professional network on the business of civic and local digital news.

In 2010, I recorded this video on the idea of an L3C Newsroom — similar to a crowdfunded newsroom, with a community foundation leading the way for smaller family foundations to provide core investment for local independent newsrooms.

A video I recorded in 2010 on the idea of an L3C Newsroom, similar to the idea of a crowdfunded newsroom with a community foundation leading the way for smaller family foundations to provide core investments for local independent newsrooms.

I started to write about the L3C Newsroom and began regularly delivering information about this idea and other emerging ideas  to foundation executives and others in the digital newsroom space.

During this time, I  also consulted with clients such as the  Better Government Association, as an organizational development and fundraising consultant, raising hundreds of thousands of dollars for its new team and operations. Understanding the vast news and information deserts in Chicago — from my time working in newsrooms and  in Chicago city government — I took on  multimedia consulting and project management  with LISC Chicago, bringing neighborhood voices into the mix through a series of  mobile neighborhood tours. As a community service, I produced a companion  Twitter feed and Facebook page.  Other clients from those years include the Chicago Tribune, the BlockbyBlockCommunityNewsNetwork  and Knight Digital Media Center.

I carved out a small but passionate niche.  In 2016, I conducted a research project on Chicagos Independent News ecosystem. Sadly, that project was cut short when I experienced a family emergency. I became my father’s caregiver when he began failing in 2016; he died in 2017. Shortly afterward, my life partner unexpectedly died. I was grateful for the paid work that came my way shortly after these sad events.  

Meanwhile, an entire new ecosystem of platforms like Substack has emerged. Separately, Tracy Baim, among others, have taken the lead on the newsroom sustainability front here in Chicago.

Through Press Forward, a coalition of 130 funders is investing more than $500 million over five years to revitalize local news; as of 2026 the initiative has disbursed more than $400 million through 46 local chapters nationwide. The two largest funders are the MacArthur Foundation — $175 million committed, including $48 million in initial grants and a further $20 million in December 2024 — and the Knight Foundation — a $150 million anchor investment. Other founding partners include the Carnegie Corporation at $5 million, the Hewlett Foundation at $10 million, Ford Foundation, Democracy Fund, Heising-Simons Foundation, Henry Luce Foundation, Joyce Foundation, McKnight Foundation, Lumina Foundation, Alfred P. Sloan Foundation, Robert Wood Johnson Foundation, the Lenfest Institute, and the Archewell Foundation, among others.

Press Forward Chicago (cct.org), the local chapter housed at the Chicago Community Trust and led by Tracy Baim, has a $20 million five-year goal and has disbursed more than $4.3 million to 37 local news organizations as of 2026.

Separately, a group of Chicago-focused funders — The McCormick Foundation, Driehaus Foundation, Chicago Community Trust, Field Foundation, Polk Brothers Foundation and the  Democracy Fund, have created the Chicago Independent Media Alliance (CIMA). I have been happy to attend a few of their meetings.

Solutions will emerge from this current darkness, and among them will be new ideas for slowing the pace of viral misinformation and creating sustainability for newsrooms.  I look forward to being part of those solutions.


Chicago Community Showcase for LISC Chicago.
This playlist is a series of audio slide shows I produced with community leaders to be delivered through an early Smartphone app. It is the core content of the Chicago Community Showcase YouTube and Facebook channels and continues as the ChiNeighbors  twitter feed, which I still run as a community service.


Branding on the Web 101 for Working Journalists

savingsChicago journalists, join me for a conversation about practical ways to move your journalism career online by building a personal brand and using the social Web.
The first step to getting found on the Web is knowing who you are and what you have to offer that is unique to you. These days, this expression of our identity, this knowing who you are, is called our “personal brand.” It’s basically how the world experiences us. Visit our event page on Facebook. 

About Working Journalists

Working Journalists is a start up by the Chicago Newspaper Guild. Membership is Continue reading Branding on the Web 101 for Working Journalists

The future of news is a rainbow

Here’s a link to a WTTW clip from March 2009. Yeah – it’s almost five years old. In it, I, Owen Youngman, the Knight chair at Medill, and Geoff Dougherty, then the founder of Chi-Town Daily News, discuss the future of news. Owen is still teaching at Medill and is busy doing what tenured professors do – teaching, researching and advancing knowledge in his area of expertise. It looks like Geoff is successfully pivoting  into the world of science. His linked in says, “I’m a social epidemiologist and PhD student in epidemiology at Johns Hopkins, with research interests in neighborhood-level determinants of cardiovascular disease, systems- and agent-based modeling and application of GIS to public health questions.”

Continue reading The future of news is a rainbow

Shop Local Chicago 2014

IMG_2815Shop Local Chicago is gaining steam so I am reposting special events here with an active link for Unwrap Chicago this holiday season in support. Here’s a post I wrote in 2011 about the Buy Local movement and not much has changed except we need our local businesses more than ever and I share local information every day through my @ChiNeighbors Twitter feed and Chicago Community Showcase Facebook page.  This Continue reading Shop Local Chicago 2014

J-Lab’s Schaffer sees civic impulse driving journalism’s future

by: Sally Duros |

J-Lab founder Jan Schaffer sees an emerging civic impulse driving the future of journalism. As part of that, she sees journalism outlets that are more catalyst than commodity.

Schaffer has been leading the edge of innovation in the news sphere for 20 years and most of her work has been enabling others to innovate. In late October, she wrote about her coming pivot where she’s taking J-Lab to a new chapter and concentrating on projects of her own.

Schaffer will still be around under the name J-Lab, since she owns it. She’s writing a book on Law for Media Start-ups for the Tow-Knight Center for Entrepreneurial Journalism, and teaching media entrepreneurship at American University. Beginning in January, Schaffer will have a one semester visiting professorship in Memphis teaching entrepreneurship and working with the start-up community there. And she has several other projects waiting to be born.

“My aspiration really is to spend more time writing stuff I want to write, and less time writing grant proposals,” Schaffer says.

She and I discussed the trends she’s observed over the past 20 years and what important trends she sees emerging.

Become a cause

Any conversation about the future of news revolves around issues of sustainability. As part of that, Schaffer sees a redefinition of what journalism is.

“I do believe that people will be less successful asking stakeholders to pay for journalism, and more successful when they ask them to pay for a cause. And what do I mean by a cause? Well, a cause may just be disseminating news and information,” Schaffer says. “But, it’s like the Guardian’s model. People will pay for the Guardian because it’s something they believe in, they don’t necessarily pay for it to get stories.”

If community stewardship is the newsroom’s core value, then that could be cause enough.

“I think that we already are seeing new taxonomies of journalism emerging that have more of a civic impulse then the kind of journalism I grew up with,” Schaffer says. “So, what does that mean? Well, it means that some of the people who are getting involved in community news and information really want to build community, and not just cover it. That doesn’t mean build it with one agenda, but instead be stewards of good community life. And that’s a different mind set.”

In the past many professional journalists would have squirmed at that idea. Schaffer says that in that past, she would have as well, but she doesn’t anymore.

“In fact, I find the kind of journalism I like to consume right now has a little bit more of a civic impulse,” Schaffer says.

This brand of journalism is evident in a range of online reporting — from the work of journalist Glenn Greenwald — which Schaffer labels as anti-government — to the social justice reporting by The Marshall Project.

Spotlighting problems that can have solutions

“While it’s not actively campaigning, it is, by force of it’s journalism, spot-lighting problems that can have solutions,” she says.

As another example, she cites Catalyst Chicago, a long-standing publication — now online —founded by Linda Lenz to report on education.

“Catalyst is very much covering public schools. But they’re unabashedly doing it from a lens that says ‘We care about good public schools.'”

Schaffer did a case study of a Catalyst’s program, through which the publication held community meetings to educate the public about preschools.

“Well, you know, that’s not a classic kind of activity that a standard journalist would be comfortable with,” Schaffer says. “But again, for the mission of the Catalyst it was fine. (Lenz) felt comfortable doing it. And it worked out pretty well. … (The program) got a lot more enrollment as a result of informing the community face to face instead of just writing a story.”

The kind of function Schaffer describes used to be the work of intermediaries, non-profits, often service providers, who were subject matter experts and had long reach into their communities. They’d have held the meetings and Catalyst would instead have reported on them.

In the case Schaffer describes, the intermediary party has been replaced with a newsroom.

“Just like a lot of non-profits are creating their own media. I think a lot of journalism outlets are becoming less of a commodity, and more of a catalyst,” Schaffer says.

That’s not a bad thing. Although in this scenario, newsrooms have to be careful that they’re not banging the drum for something with a hidden agenda or that the community would not support.

The changing definition of pure journalism

“But I think you could still be pure, in the journalists definition of pure. But also catalyze some community conversations, and brainstorming around problems and issues and solutions,” Schaffer says.

What’s considered “pure” is being redefined.

“The definition of pure is changing. And I think a lot of where it’s changing, and a lot of the drive for change, is happening with entrepreneurial news start-ups who don’t feel quite as constrained by the do’s and don’ts of the old rules,” Schaffer says.

She sees evidence of that in her students who are less resistant to the idea of advocating for an outcome.

In one example, a news site run by volunteers in Milwaukee ran a series on a run-down section of town, with a photo of the existing streetscape. They then hired a graphic artist to draw an improved streetscape, with street lights, trees, new curbs and bike lanes. The site ran the before and after pictures side-by-side. Once shown the possibilities, the community and the alderman jumped on board and made it happen.

“I’ll show that example to some journalists and they’ll say, ‘Oh, well, we don’t do that.’ Then I’ll show it to some students in my classes, and they’re kind of scratching their heads and saying, ‘What’s wrong with that?’ You know? So there’s really different mindsets emerging,” she says.

As the ground shifts, what is allowable shifts as well. But for the new ground rules to work ethically, transparency is essential. There’s also the fact that “If people don’t agree with what you’re doing they’re not going to read you,” Schaffer says.

N.J. model for community foundations

In terms of news ecosystem development, she sees the work of the Geraldine R. Dodge Foundation in New Jersey as a model for other community foundations.

“To me, it’s a classic example of building capacity and infrastructure, not just funding individual sites as commodities,” Schaffer says. “The foundation is really building an ecosystem for the state that feels good. There’s a lot of collaboration. There’s training. There are some small grants for seed funding.”

“New Jersey is a densely populated state with a thin sprinkling of major media. If if gets major commercial television coverage, it comes episodically from stations based in New York City or Philadelphia. Its largest newspapers, the Newark Star Ledger and the Asbury Park Press, have dramatically downsized.

What is emerging is a media ecosystem of independent startups — NJSpotlight to cover the state legislature and scores of local and niche-topic sites. Dodge, with some Knight Foundation funding, is helping to build both a support network and some connective tissue among both new startups and legacy news outlets. I think they are doing that to a greater degree in an individual state than anyone else I know of,” she says.

“Dodge funds NJNewsCommons, which is really acting as a robust hub for the new landscape, providing training, brainstorming, consulting, seed funding and even a place to work from at Montclair State, if you need a desk to sit at. I think there are some 50-60 partners or more, now that are part of the Commons,” she says.

They share story, tech ideas and revenue ideas to try to achieve sustainability.

Newsrooms must find appropriate scale

At the newsroom level, Schaffer says sustainability is all about finding he appropriate scale.

“I think the sustainable model is not to scale up too quickly. Stay small.”

That means for members of the Investigative News Network, a budget less than $500,000 per year, and for members of the LION publishers, budgets less than $250,000 a year.

The key is to work backward from your aspirational budget — and determine what’s possible.

“I think there’s a finite amount of income you’re going to get from advertising in any small community. So you figure out what that is, and what your penetration can be for that,” she says. “There’s a small amount of income that you can get from donors or members. And then at that point, you have to just decide what you can do, and what you can’t. ”

Some newsrooms have grown accustomed to paying for operations with large multimillion grants.

“Really, funders are not looking to pay operating costs,” Schaffer says.

Big newsrooms with $8 million to $10 million per year budgets, such as the Center for Investigative Reporting, ProPublica as Public Integrity, have “a lot of money to raise every year,” she says.

Schaffer sees micro-streams of revenue as the key to sustainability.

“I think there’s not a sustainable model, I think there are models, plural. And I think they’re all based on micro-streams of revenue,” Schaffer says.

Micro-streams include some advertising, events and consulting as well as members, donors, or subscribers. She also thinks running press releases could become a lucrative stream.

What’s ahead for the J-Lab founder?

“I feel excited about it, I feel very energized, and I’m happy for the change. The exception is, of course the Baby Boomer Grant program. But I think that’s going to be my swan song. That’s going to be the last one I launch.”

J-Lab’s Baby Boomer Grant program has been christened “Geezer Grants” by some. It will offer $12,000 in startup funding to people age 50-plus who want to launch a news project. Learn more and apply now. Deadline: Dec. 15. (Download a preview application.)

“(In the boomers) you have a cohort of people who often can bootstrap some of the stuff themselves. They have skills. They have a network. They have experience in the community. They have people that they can tap to help with the effort. So I think there are robust opportunities there, if somebody wants to dive in.”

How understanding the local budget empowers community

by: Sally Duros |

Two foundations in California are priming their communities for open government initiatives by teaching them how the local government budget works and that they can have a hand in influencing it.

The California Endowment has hired the nonprofit consultant, Participatory Budgeting Project, to launch participatory budgeting initiatives in 14 low-income areas across the state. And Liberty Hill Foundation is training the community at the grass roots level about what the budget means in preparation for Los Angeles’ open data Websites.

Participatory budgeting, PB, is a process that any institution with a publicly oriented budget can try. Even though it is new in the United States, it has a long track record, says Josh Lerner, Executive Director of the Participatory Budgeting Project.

Participatory budgeting started in Brazil about 25 years ago and since then has spread throughout Latin America, Europe, Africa, Asia and now the United States. “It’s as much about learning about the government for community groups as it is a way to organize,” he says.

The process is not about consulting the public; it is about giving them real power to make real decisions about a real pot of money, Lerner says. It’s not usually for the whole budget but rather for that part of the budget that is discretionary. And it’s not a one-off event. It usually lasts for several months so that people have the time as well as the power to make decisions.

In the work for the California Endowment, “We’re trying to bring groups together to collaboratively build healthier communities.” That entails going out into the neighborhoods and holding community workshops and strategy sessions at the places where people gather.

Launched in Chicago

In 2009, Alderman Joe Moore of the 49th Ward in Chicago was the first U.S. politician to sign on and use the principles. When members of his ward successfully used it to choose neighborhood improvements, the PB process caught on and was quickly adopted by three other wards. It spread to New York in 2011, where 8,000 people decided how to spend $6 million across four city districts.  And in 2012, Vallejo, Calif., in the midst of its bankruptcy launched the first citywide project. At least eight U.S. cities — now including St. Louis, Boston and San Francisco— have used participatory budgeting, and around 20 more are planning new processes, Lerner says.

In Chicago, Mayor Rahm Emanuel is said to be very close to hiring a director of participatory budgeting.

Participatory budgeting replaces that city budget meeting that often turns into a shouting match with a more orderly structured process that encourages people to engage more effectively.

“It is really a laboratory for uncovering how government works and how it could work differently,” Lerner says.

Lerner says community foundations or other civic leaders interested in participatory budgeting should consider three main factors in making a decision whether to pursue it.

Community support: Participatory budgeting works best when there is strong community interest in having input into the budget.

Political support: Elected officials must be invested in the idea and understand the commitment to going along with the process.

Funding support: Participatory budgeting is primarily an engagement process and as such it takes time and resources.

“Democracy takes time and takes a lot of work,” Lerner says.

One you’ve made the decision to go with participatory budgeting, the process looks like this, with some variations depending on local needs.

Brainstorm, bring people together to brainstorm either in large meetings or online.

Recruit volunteers to act as community liaisons.

Turn the ideas into proposals for funding.

Present proposals to the city for vetting and cost estimates.

Assess feasibility, the city determine whether it can be technically done and how much it will cost.

Put the projects that are technically feasible on the ballot.

Vote. Community members vote for their top projects, and the projects with the most votes get funded.

“The vote is not just to have people fill out a ballot,” Lerner says. ”Often people will spend a half an hour reading through the project and learning about their neighborhood or their city and talking about it with neighbors.”

It is key to have a concrete vote at the end on the actual project. But unlike votes for public office that are held in a polling place, PB voting can be held in a supermarket, at a school, in the subway — wherever people gather.  As to who is eligible to vote, that is decided by each locality. In many cases, local steering committees have put that age at 16.

In addition to the on-the-ground votes, some localities are using online platforms. And Lerner says that SMS and mobile tools are being developed that can be useful. Boston is developing some tools to be used in a youth development project.

Preparing Los Angeles’ community for OpenGov 

In Los Angeles, Liberty Hill Foundation is providing training about the Los Angeles Budget and energizing youth to get involved in spending new discretionary funding on programs tailored for them.

Liberty Hill’s motto is ‘Change, not Charity’,” says Chief Operating Officer Preeti Kulkarni. “One way we foster change for the better is by encouraging civic engagement, not only through get-out-the-vote efforts, but through improving access for grassroots community members to develop the skills and knowledge to participate in the decision-making process.”

To that end, the Advancement Project, one of Liberty Hill’s grantees, has been meeting with the Mayor’s Office of Budget and Innovation as well as the Controller’s Office as open data rolls out in Los Angeles. The Controller’s office recently launched Controller Data and the Mayor’s office will soon be launching its open data site.

“Currently we have created training curriculum and materials to increase access and make the Los Angeles City budget understandable and useable for community advocates,” says Lori Thompson Holmes, Manager of Online and Digital Initiatives for Advancement Project. That project is funded in part by a $50,000 grant from Knight Foundation.

Open data, community priorities a force for change

Through its training, the Advancement Project shares the government Websites with the community and helps them understand how the information on the sites, combined with community’s clear view of priorities, can be a force for change. To that end, early this year, the social justice group started sharing information online through a Tumblr WeBudgetLA.org

Teaching the public about the budget is essential, because as we have learned from the open government world, “Start with a problem. Use data as a resource.” Not the other way around.

In addition to the City of L.A. budget training, Liberty Hill is also focusing on its youth-activist program — Brothers Sons Selves. Through that Liberty Hill is bringing the voices of boys and young men of color to the discussion of how L.A. will spend the billions in education funding that will soon be coming to the city through Local Control Funding Formula—a new school funding system.

Smart Chicago Collaborative helps community connect with civic data

by: Sally Duros |

Smart Chicago Collaborative is a new institution charged with bringing the one partner to the civic innovation table that truly matters – community.

Established by the City of Chicago, the MacArthur Foundation and The Chicago Community Trust, Smart Chicago Collaborative connects the dots between technology and community to improve lives in Chicago through technology.

“The idea was to create a sort of  center of gravity where you would have  staff and founders and others  thinking about how you can actually transform the climate in the city so it is taking advantage of technology and access,” says Julia Stasch, Vice President of U.S. Programs for the MacArthur Foundation.

#CivicSummer Profile Pics

#CivicSummer Profile Pics

Community is the only partner that matters in a civic information ecosystem, because without it, hackers, coders and government activists are operating with incomplete knowledge of real problems that need to be solved.

With an agile touch, Smart Chicago leverages deep local knowledge and expertise so grant funds can be used strategically to achieve maximum impact.

“We seek to be useful in the smallest possible way for the greatest possible gain,” says Dan X. O’Neil, executive director of Smart Chicago Collaborative and former people person for open data pioneer Everyblock. “I see value in building the civic innovation infrastructure, to help underserved people live better lives in their areas. And improve lives in Chicago through technology.”

Initially financed by federal broadband money, Smart Chicago Collaborative is a pivot from creating a citywide wifi network to instead creating an agency that could engender a climate of digital inclusion and innovation in Chicago to bridge the digital divide.

“We think of Smart Chicago Collaborative as civic infrastructure,” says Alaina Harkness, Program Officer, Community and  Economic Development for the MacArthur Foundation.

“In response to a competition for federal dollars for broadband projects, the City of Chicago and LISC/Chicago built a really smart set of programs for reaching deeply into neighborhoods that did not have great access to the internet,” says Harkness. “They leveraged existing training programs and organizations with strong connections to community, and built on the city’s existing network of places where people have access to public computers, from libraries to City Colleges.”

“The Collaborative was able to help bring all that together,” she says. Upon evaluation, Internet access increased between 11% and 19% in those low-income neighborhoods that had access to this program and this will likely mean a further commitment of matching funds to the program by Mayor Rahm Emmanuel, she says.

Why community?

An important way to better understand the work of Smart Chicago Collaborative is to look at its Knight-funded Civic Works Projects.

Youth at #CivicSummer @ 1871

Youth at #CivicSummer @ 1871

In a recent project on the Southwest side of Chicago, staff and leaders of the Southwest Organizing Project are walking the streets of a three mile area, block by block, recording the locations of abandoned buildings and other blight. What’s different about SWOP’s work is that instead of clipboards and pencils, neighbors are armed with a mobile app — LocalData — that allows them to collect information about vacant buildings with lightning fast speed and real time accuracy. (Learn more.)

By connecting community organizers and community development consultants with new technology, and adding some funding, Smart Chicago Collaborative was able to help the community address a vexing problem.

The SWOP project is one of six Civic Works projects run as part of a Knight Community Information Challenge grant awarded to the Collaborative and the Chicago Community Trust. These six projects are just a few of dozens under way in Chicago creating what O’Neil calls “a civic innovation infrastructure.”

“I was able to — in an extremely light way — do my job, to take other funding from Knight, to take decade long leaders in this space and in this city and take this new energy with civic hacking and put it all together,” says O’Neil. “This is a far more strategic, far more organized and specialized effort. They had conditions at SWOP that were ripe for engagement.”

Role in Open Government

Smart Chicago Collaborative is also highly visible in Chicago’s open government movement. O’Neil was a co-founder of Chicago’s OpenGovmeetup before he joined Smart Chicago Collaborative. He continues his leadership role in it today and there is considerable overlap.

If data is the lifeblood of bureaucracy, it is also the lifeblood of making government work for people. Data collected by a local government is used internally to record, benchmark and evaluate delivery of public programs and services and to record and report legislative actions. More important, it is also extremely useful for the public when quantifying problems and identifying solutions.

Full House at the Chicago Community Trust for the OpenGovChicago Meetup, June 2013

Full House at the Chicago Community Trust for the OpenGovChicago Meetup, June 2013

Arguably, government data does not become useful information until the public starts using the data to solve a problem.  For that to happen, the community has to more closely participate in the process of identifying problems to be solved.

To date, this realm of problem solving has largely been occupied by foundations and small groups of activists and coders. For instance, the Pew Center on States has been working with Google and other partners to solve problems with antiquated election systems and make it easier for voters to find their polling places and ballots. In Chicago last spring, activists created a tool to help communities understand school cuts proposed by Mayor Rahm Emanuel.

One could view civic information as the product of a shift in understanding that takes OpenGov from “data” driven to  “knowledge” driven.  The people who live in the place – the community — are holders of the knowledge and can identify the problems of a place that can benefit from government attention.

As part of  fostering an open and welcoming environment to community, Smart Chicago Collaborative often hosts meet-ups of Chicago’s Open Government world at The Chicago Community Trust, where it is housed. In attendance are hackers, government activists, researchers, academics and community members all trying to understand current events and determine next steps. Action may be taken collectively, but most of the time work groups form and head off on their own to devise solutions.

“We are trying to foster a culture of shared learning that is more open and more effective for residents,” O’Neil says.

In service of that, O’Neil develops programing, bringing in speakers on special topics. Smart Chicago Collaborative staff serve as a newsroom, broadcasting events, and reporting out using the tools of the social Web. O’Neil takes photos and encourages conversation in person and online about everything that is going on. If it’s a Smart Chicago Collaborative meeting look for photos, blogs, twitter feeds, live streams and conversation. A partnership with local public radio station WBEZ reports regularly on developments in Chicago’s Open Data world.

“I give all credit to Dan for putting a human face on all these Smart Chicago Collaborative inititives,” say MacArthur’s Harkness.

National Day of Civic Hacking

National Day of Civic Hacking

At a Smart Chicago Collaborative event, what happens is the data and it is full of information that can be processed and distributed. Everyone is welcome and nothing is wasted. Including the food. There’s always lots of it, with O’Neil encouraging everyone to take home leftovers.

“Smart Chicago Collaborative has promise to do leading edge work for at least the next decade,” says Terry Mazany, President and CEO of the Chicago Community Trust. “Our entire modus operandi is to do all of this with an eye toward creating availability – not that Smart Chicago is replicable, rather, that the products of it is. Its products are the approaches to accessibility, to skills training —  then,  to leveraging that to increase information access and opening up civic data for everyday uses.”

Code for America Fellows launch tools to inventory abandoned buildings

by: Sally Duros |

Civic Insight and LocalData are bookends for making information about the built environment of a place accessible to the public and easy to use. The major difference is one start-up collects data from inside the municipal bureaucracy and the other collects it from the outside, from the sidewalks of neighborhoods.

Civic Insight’s tool makes existing hard-to-find government data sets easier to access and understand.  LocalData’s makes it efficient for residents to collect data and create new datasets useful to both residents and government.

Both start-ups got their beginnings during 2012 Code for America Fellows projects and both are funded in part by the Knight foundation.

Both Civic Insight and LocalAccess are being used to help municipalities and residents address blight and vacancy that remains in the aftermath of the disastrous housing bubble. Both products improve the quality of municipal data and make it visually more intuitive and seamlessly interactive. They are flexible enough that they can be used for a range of projects and they are open source.

Civic Insight was born from a CFA project in New Orleans called “Blight Status,” says Alex Pandel, a CFA Fellow and co-founder. (Watch a PBS video about Civic Insight.)

With the mission of co-creating technologies that would help their host municipality, the CFA team took a deep dive into the New Orleans civic landscape. The Fellows met with city employees, community groups, residents  and non-profits to understand the information needs of residents and how the team could help. In addition, they tapped into the expertise of The Greater New Orleans Community Data Center which does mapping and Who Data at the University of New Orleans run by Michelle Thompson.

“We were able to identify that there was this information gap between what citizens knew was going on with abandoned properties and what the city was doing, “ Pandel says. “We asked, ‘What do citizens know ?’ and ‘Why are they not getting the whole picture?’”

What the team discovered is that in New Orleans – as in most municipalities — the data was managed by multiple agencies.

“It was a case of decentralized information that made it difficult for everyone to be on the same page,” Pandel says. “I thought, we can do something about that.”

The team took on a role that in the past might have been contracted out to a team of blue-suit IT or management consultants.

“We went from department to department and found where all the data was living and brought it all together so we could have a “live” connection with it,” she said.

Data is the lifeblood of decision-making in many government agencies, but the problem is that data constantly changes so it is “dead” almost as soon as it is collected. The “live” connection was essential. Although the ideal way to capture data live is through APIs, they also wrote custom importers for some data sources that didn’t have APIs. “Whatever our city customers have, we try to accommodate,” she says.

A designer by training, Pandel worked on user interface. “I was working from the heart of the community to understand how the community understands the process and how does that match up to what the process is really like and how do we communicate that process out,” she says.

Civic Insight has found its next customer in Palo Alto.

Since the company’s core offering is accessing opaque city data sets and making them easy to understand, their product can work with any data. Palo Alto has hired them to simplify permit data so construction companies and architects can have a better feed back loop with the city on their projects.

Pandel and her colleagues thought their product would resonate only with the community and have been surprised by the numbers of inquiries they’ve had.

“We did not want to charge users for access and we want it to be equally accessible for everybody,” Pandel says. “Cities pay a small subscrition fee annually for access to the site. It is publicly available to the residents.”

“We’re different from LocalData because we  need to have an established relationship with whomever is holding data” she says. “Our goal is to reduce duplicate work. Our goal is to go to the source so that we are saving everybody else time.”

Pandel says she doesn’t view this work as journalism exactly.

“I like to think of it as promoting government transparency,” she says. “We take it from being data to being information  that could be understood by a regular person an dthat coiuld be a journalist.”

“The Code for America position is this is a public data. It should be public data. It should be easy to access.  Keep it public. Keep it free,” she says.

The biggest pushback they felt on the project was from city worker who feared that making the data available would make the municipality look bad, but it actually worked in the reverse.

“There was an increase in empathy once residents were able to understand the magnitude of the problem,” Pandel says.

The Greater New Orleans Foundation helped pay for the team’s initial work. The Knight Foundation made a program related investment of $220,000 — technically a convertible note —  through the Knight News Challenge to support Civic Insight’s launch as a company.

In Detroit, a different group of CFA Fellows created the tool LocalData to be used on smartphones and tablets.

“LocalData believes better data helps cities and organizations make better decisions,” says Matt Hampel, a former CFA Fellow who co-founded LocalData.

“The City of Detroit had a huge problem of foreclosure and blight,” Hampel says. “We talked to a number of groups doing important work, walking their streets with printed maps and clipboards, trying to figure out where the abandoned buildings were.“

The Fellows partnered with the City of Detroit and Wayne State University to do a survey of all the commercial corridors in Detroit in record time. The CLICS survey as it is called, was the first comprehensive survey of Detroit’s commercial properties in 28 years.  Using the LocalData tool on Smart Phones, they surveyed 9,538 commercial properties, recording a range of information about their occupation and condition.

“With support from the Knight Founation we expanded nationwide and are providing the toolsets for cities and organizations around the country,” Hampel says.

LocalData builds off the city’s existing geodata. They have a record of where every property is.   “If you have geocodes you can see what has been covered so far, unlike when you drop points on a map,” he says.

“Cities are increasingly seeing the value of opening up their data,” Hampel says. “That leads to support for the goals they want to achieve.”

LocalData has projects under way nationwide – one of the latest is with the SouthWest Organizing Project on Chicago’s SouthWest side. “Residents will be able to collect the data to rehab dozens of properties in their neighborhood,” he says.

Knight is supporting LocalData with $300,000 from the Knight News Challenge.

Hampel says  organizations will pay a fee to use LocalData and they own the data that is collected.“You can have 100 people or 1 person out collecting data,” using the LocalData tools. “You can do your entire neighborhood or just a few blocks,” he says.